Innovia IT Helpdesk Apprentice

IT Helpdesk Apprentice

An exciting opportunity has arisen to join the IT department of Innovia Films, an Innovative Global Supplier of Speciality BOPP Packaging & Labelling Solutions, offering long term progression opportunities as an IT Helpdesk Apprentice based at Wigton, Cumbria.

Benefits include:
 Competitive Salary
 Funded Training: minimum Level 4 Network Engineer / potentially Level 6 BSc (Hons) in Digital and Technology Solutions
 Pension Scheme matched up to 9%
 25 Days holiday plus 8 statutory bank holidays
 Health Shield Care Cash Plan

The IT Helpdesk Apprentice is responsible for providing support for technical issues and on-going projects, including documentation of solutions provided.

The responsibilities of the role will include:

 Responding to requests for technical assistance requests in person, via phone, chat, email, or helpdesk system.
 Diagnosing and resolving technical hardware and software issues
 Provision, deployment and maintaining relevant hardware/software
 Following standard help desk procedures
 Research questions using available information resources
 Utilising helpdesk software
 Identifying and escalating situations requiring urgent attention
 Involvement in relevant project tasks within the department
 Progress towards becoming a member of the out of hours support team

What skills will you need?
As a successful candidate it would be desirable for you to have working knowledge and experience of:
 Windows operating systems – Windows 10
 Mobile devices – IOS/Android
 Printing – MFD’s
 Hardware & Software
The ideal candidate will possess:
 A level or level 3 IT diploma at grade C, merit or distinction and/or 1-2 years relevant experience
 Good oral and written communication skills
 A desire to learn
 Problem solving skills
 An approachable and helpful manner
 Open and honest character
 Self-motivation but willing to work within an existing team
 Good attention to detail
 A desire for a long-term position

What we can offer you?
Innovia is driven by its core values, accountability, excellence, and teamwork. These are at the heart of everything we do. We are a very people-oriented organisation and feel part of the local community. You will join a multi-disciplined team that provides IT support across all departments of a manufacturing company.

Additional benefits:
 Cycle to Work Scheme (qualifying period)
 Discounted Gym Membership at a local Wigton gym
 Perks platform for additional offers and discounts

If this sounds like the position for you, please send your CV along with a completed Company Application form to or to Alison Walker, HR Manager, Innovia Films Limited, Station Road, Wigton, Cumbria, CA7 9BG.
Application forms are available from: our website (See the below link) or can be collected from our Company Gatehouse on Station Road.
Closing date: Friday 17 July 2020
Innovia Films is an equal opportunities employer and recognised by “Investors in People”

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