IT Helpdesk Apprentice
An exciting opportunity has arisen to join the IT department of Innovia Films, an Innovative Global Supplier of Speciality BOPP Packaging & Labelling Solutions, offering long term progression opportunities as an IT Helpdesk Apprentice based at Wigton, Cumbria.
Funded Training: minimum Level 4 Network Engineer / potentially Level 6 BSc (Hons) in Digital and Technology Solutions
Pension Scheme matched up to 9%
25 Days holiday plus 8 statutory bank holidays
Health Shield Care Cash Plan
The IT Helpdesk Apprentice is responsible for providing support for technical issues and on-going projects, including documentation of solutions provided.
The responsibilities of the role will include:
Responding to requests for technical assistance requests in person, via phone, chat, email, or helpdesk system.
Diagnosing and resolving technical hardware and software issues
Provision, deployment and maintaining relevant hardware/software
Following standard help desk procedures
Research questions using available information resources
Utilising helpdesk software
Identifying and escalating situations requiring urgent attention
Involvement in relevant project tasks within the department
Progress towards becoming a member of the out of hours support team
What skills will you need?
As a successful candidate it would be desirable for you to have working knowledge and experience of:
Windows operating systems – Windows 10
Mobile devices – IOS/Android
Printing – MFD’s
Hardware & Software
The ideal candidate will possess:
A level or level 3 IT diploma at grade C, merit or distinction and/or 1-2 years relevant experience
Good oral and written communication skills
A desire to learn
Problem solving skills
An approachable and helpful manner
Open and honest character
Self-motivation but willing to work within an existing team
Good attention to detail
A desire for a long-term position
What we can offer you?
Innovia is driven by its core values, accountability, excellence, and teamwork. These are at the heart of everything we do. We are a very people-oriented organisation and feel part of the local community. You will join a multi-disciplined team that provides IT support across all departments of a manufacturing company.
Cycle to Work Scheme (qualifying period)
Discounted Gym Membership at a local Wigton gym
Perks platform for additional offers and discounts
If this sounds like the position for you, please send your CV along with a completed Company Application form to HR.Admin@innoviafilms.com or to Alison Walker, HR Manager, Innovia Films Limited, Station Road, Wigton, Cumbria, CA7 9BG.
Application forms are available from: our website (See the below link) or can be collected from our Company Gatehouse on Station Road.
Closing date: Friday 17 July 2020
Innovia Films is an equal opportunities employer and recognised by “Investors in People”